1 These general terms and conditions of sale written below shall apply to Piece of Poetry supply to the Customer of any of the Products listed on this Website www.pieceofpoetry.com. The Customer should carefully read the Conditions of sale before ordering any Products from this Website. By ordering any of Piece of Poetry Product´s, the Customer agrees to be bound by the Conditions of Sale. The Customer should print a copy of the Conditions of Sale for future reference.
2 By accepting the order the customer accepts the Conditions of Sales.
3 The Conditions of Sale is applicable from today, and until replaced or changed as per below.
1 The Customer must make a complaint of the defective Product(s) to Piece of Poetry within reasonable time after the defect is discovered.
2 The Customer must inform Piece of Poetry why he or she considers the Product(s) to be defective. If the complaint is made within two months after the defect was discovered it is always made on due date. After three years the Customer has lost his or her right to make a complaint, unless no warranty states otherwise.
3 Piece of Poetry will only bear the return costs if the Product(s) is/are defective or wrongly delivered.
4 If the repair or re-delivery is not made within a reasonable time after the complaint was made, the Customer has the right to claim price reduction or to cancel the purchase of the relevant Product(s).
5 The right to cancel is exercised by sending an e-mail to firstname.lastname@example.org. Upon cancellation of the purchase of the relevant Product(s), the Customer shall return the Product(s) in accordance with the return procedure stated above.